Six Sigma and Lean: Training, Deployment, and Services Copyright 2004 - 2011,  The Fintek Group, Inc. Excellent training provided to the team for use with the detailed process maps Wow! Superior job - lots of material presented - great presenter!!! Good explanations for the process deviation relative to classic statistics Excellent job of simplifying difficult material Wow! I feel like "Norm" from New Yankee Workshop!  We've got some awesome tools.